FREQUENTLY ASKED QUESTIONS(FAQ)

For any enquiries about your order or any assistance in ordering, please direct your email to shop@demajesticvines.com.

For collaboration opportunities, business development and media related matters, please contact info@demajesticvines.com.

Alternatively, you can use our Contact Us form on the website.

Yes, we do! To be eligible for GST refund, you will have to meet the following criteria: 

a. you are not a Singapore citizen or permanent resident of Singapore;

b. you spend 365 days or less in Singapore in the last 24 months before the date of purchase;

c. you have not been, at any time, employed in Singapore in the past 6 months before the date of purchase;

d. you are not a member of the crew of the aircraft on which you are departing from Singapore;

e. you are 16 years of age or above at the time of purchase

For more information, please reach out to us at info@demajesticvines.com

1. Tourist customers must be present in person with their passport at our office, during our office hour (Mon to Fri, 9 - 6pm)
2. Upon verification, De Majestic Vines will issue an official receipt & Electronic Tourist Refund ticket to the customer
3. To qualify for tax refund, customers must depart with the goods within 12 hours after obtaining Singapore Customs approval on their eTRS ticket 
4. GST refund is applicable for purchases of SGD100 above (including GST)
5. GST refunds strictly for tourists leaving Singapore by air only
6. Customers must bring the receipt & refund ticket with the goods to the airport's GST refund counter for tax refund

Please contact info@demajesticvines.com.

All goods on which GST is charged are eligible for refund except:

1) Goods wholly or partly consumed in Singapore

2) Goods exported for business or commercial purposes

3) Goods that will be exported by freight

4) Accommodation in a hotel, hostel, boarding house, or similar establishments

For more information, please reach out to us at info@demajesticvines.com or visit www.global-taxfree.com.sg

Enjoy 10% off our regular-priced exclusive brands! Enter code "MAJESTIC" at Cart Review page to be entitled to your First Time Customer Discount.

Terms & Conditions for First Time Customer Discount 

• Minimum order of SGD60 for code to be applicable 
• Discount code is only applicable once for every account    
• The code will only apply 10% discount to eligible items at Review page    
• You need to be logged in to apply code and code cannot be used with other promotions    
• We are unable to apply the code after transaction has been made
  

Our exclusive brands are:

Champagne Marie Copinet, Thunevin, Cyril Gautheron, Ramirez de la Piscina, Castelli Martinozzi, Willi Haag, P.S. Garcia, Kuheiji, Okinawa Gin, Lubuski, Bormioli Rocco and NUDE.

Yes, we do! Explore interest-free instalment option with OCBC. OCBC credit card holders can enjoy 12-month interest-free instalment plan on the purchase of the D-Vine machine. This 0% instalment offer is not available for orders placed via the De Majestic Vines Online Store checkout. Orders must be placed via sales representative to qualify. Please contact info@demajesticvines.com to find out how.

Yes, the warranty is applicable to:

i. D-Vine products purchased from De Majestic Vines Pte Ltd (DMV) and its authorised dealers within Singapore

ii. Manufacturing defects of defects arising from normal usage for the period of 12 months from date of purchase

Please see Terms & Conditions of Warranty here:  https://www.demajesticvines.com/terms-and-conditions-of-sale 

The flacons have been created and patented by Bordeaux partner WIT. They are made of drawn glass manufactured from materials of the highest quality, with greatest respect for the products in the best hygiene conditions. 

D-VINE's selection committee, chaired by their in-house wine expert Batrice Domin, developed a wine list that is representative of the French wine regions. The wines offered by D-VINE underwent stringent tastings before being selected. Batrice meets with winegrowers regularly and recommends food pairing options which are accessible via the RFID chip on each wine flacon. DMV is working hard to bring more wine selections from around the world to add to the collection.

Yes! We can collect the empty flacons back during the delivery of your flacons supply. Alternatively, you may simply place them in your neighbourhood recycling bins.

Yes, we are the sole distributor for D-VINE in ASEAN countries. However, the supplies of the flacons are currently only available in Singapore. Freight charges applies for flacon orders out of Singapore. For more enquiry or details, please contact our Customer Service at +65 6723 9888 or info@demajesticvines.com.

Please restart the machine by switching the D-VINE power button to O position, then turn off the power point. Wait for at least 1 minute before turning on the power point and the machine (I position). If it is still not working, please contact our Customer Service at +65 6723 9888 or info@demajesticvines.com

Please contact Customer Service to inform of the faulty RFID chip(s). We will do a 1-to-1 exchange within 1 working day to your stated address in the warranty form.

No. To prevent any potential problems with the D-VINE machine, please do not reuse the flacons or any other flacons from unauthorised distributors. Please place your order with us via our Customer Service or Sales representatives and we will deliver within 1 working day. 

Always fill the water tank with drinkable water, ideally spring water, to ensure that the machine remains in ideal condition and that the wine dispensed will not be affected.